Return & Refund Policy
Thoughtful service, with clear return terms.
30-day return window
Contact us within 30 calendar days of receiving your item to request a return. For a change-of-mind return, the item must be unused, in its original condition and in its original packaging.
How to request a return
Email [email protected] with your order number and the reason for your return. Obtain return authorization and shipping instructions before sending the item. Our return address is Wayvpoint, 28 Rue Pierre Puget, 62210 Avion, France. Returns from the United States may involve international shipping to France.
Return shipping costs
Wayvpoint covers return shipping when we made an error or the item arrived damaged, defective or incorrect. For a change of mind, the customer pays return shipping. There is no restocking fee.
Damaged, defective or incorrect items
Contact us with your order number and a description of the issue. Photos can help us understand the problem. The unused-condition and original-packaging requirements for ordinary change-of-mind returns do not prevent you from seeking help for damage, defects or an incorrect item. We cover applicable return shipping for these issues.
Refunds
Returned items are reviewed after receipt. Once your refund is approved, the funds will be returned automatically to the original payment method within 10 calendar days.
Exchanges and assistance
We handle returns through the return-and-refund process rather than a separate exchange service. Contact [email protected] for help with your request.